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Asive D
1 reviews | Active since Mar 2019
01 Mar 2019, 15:20
CLIENTELE IS COMMITTING *****!!!!!!!
I was stopped by one of clientele's consultant at Southgate mall saying they want to check if I qualify for a policy, next money is being debited from my account without my permission. I did not sign up for a policy, you guys are committing ***** and ****s I want the money back. The money is not even mine it's grant money for my 1 year old when you deduct R170 from R410 means I have R240 how am I suppose to support my son now. I explained to the consultant that I am still a student but she insisted on checking if I qualify. The only income I receive is from SASSA for my son. You guys are committing ***** now I want the money back and please cancel your policy I don't want, I never wanted it in the first place.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
01 Mar 2019, 15:29 Dear Asive D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply01 Mar 2019, 15:29
Official
Dear Asive D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
04 Mar 2019, 08:48 Dear Nomandla B
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply04 Mar 2019, 08:48
Official
Dear Nomandla B
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's replyOfficial
04 Mar 2019, 08:48 Dear Asive D
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply04 Mar 2019, 08:48
Official
Dear Asive D
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
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Asive D's updateReviewer Update
04 Mar 2019, 09:40Thank you I have received confirmation of the cancellation on Friday, but have not received my money back as I still want it, and it's Monday now
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Asive D's update04 Mar 2019, 09:40
Reviewer Update
Thank you I have received confirmation of the cancellation on Friday, but have not received my money back as I still want it, and it's Monday now
Clientele Life's replyOfficial
04 Mar 2019, 14:59 Dear Asive D
Thank you for raising your concerns with us.
As per our telephonic discussion today, please note that I have sent a request for a refund and it will be paid into your bank account as discussed. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion today, please note that I have sent a request for a refund and it will be paid into your bank account as discussed. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply04 Mar 2019, 14:59
Official
Dear Asive D
Thank you for raising your concerns with us.
As per our telephonic discussion today, please note that I have sent a request for a refund and it will be paid into your bank account as discussed. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion today, please note that I have sent a request for a refund and it will be paid into your bank account as discussed. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist