RW
Riaan W

1 reviews | Active since Dec 2021

07 Dec 2021, 09:47

Clientele is **** bags

Dear Clientel Funeral Cover. My father in-law past away last Friday. After 36 years of paying for his cover, you don't want to pay out the cover, because no beneficiary has been loaded. Do you want to tell me, that in all those years, not a single one of your consultants could advise on it.

So please know this, I will make it my life work to post the story on every social media page. You might not pay the cover, but I will make sure you loose it in new business. I will post it on every page of every town on Facebook. I will pay for an adverti*****t in every newspaper of every major town.

This is clever sceem to ***** money from people in their most venerable state. It is despicable, you should be ashamed.

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Replies (2)
Clientele Life
Clientele Life's reply07 Dec 2021, 09:57
Official
Dear Riaan V, 
We confirm receipt of the concerns raised.
     
Kindly note that we have sent you an email requesting your father-in-law's policy details, please respond to the email in order for us to be able to investigate further.
     
Yours sincerely,

Lindiwe Mabizela 
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply09 Dec 2021, 09:39
Official
Dear Riaan V, 

Thank you for raising your concerns and bringing this matter to our attention.  We assure you of our best intentions and we aim to provide excellent service to our clients.  We confirm that our Claims  Experience Administrator  tried  to contact you to explain  the outcome  of your complaint  Should you require any assistance in this  regard please feel free to contact us on ***   Yours sincerely,   Claims Department