clientele is *********** and unprofessional. fail to adhere to its own time frames.

If I could give a minus star I would. clientele perks sucks. I made payment in advance to cover me for the month of December however my payment has not been allocated. I called clientele more than 4 times in the past week and I was told that payment reflects it will be allocated within 48 hours however such time frames were not adhered to. A company or business that cannot stick to its own time frames is not reliable. to this date they send communication demanding I make payment and they are failing and or refusing to allocate funds to my policy so that I can make use of my monthly benefits. The policy administration department has no answer as to why the allocation i not made they keep saying they will escalate. I am very close to cancelling my policy. they told me to await 48 hours and if this is not sorted this time around I will request a refund and cancelation of the policy from this nonsensical company. I could not even access the black Friday promo because of this incompetency.