ZJ
Zintle J
1 reviews | Active since Aug 2021
30 Aug 2021, 17:22
Clientele is a ****
My life cover lapsed 3months ago and then this mothn I received money clientele took my money and when I called them they said I must go to capitec and reverse my money but when I got there the money was irreversible and I called them they said they can't give me back my money whereas I cancelled the life cover and I'm just a student I don't work.
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Replies (2)
Clientele Life's replyOfficial
31 Aug 2021, 08:25Dear Zintle J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply31 Aug 2021, 08:25
Official
Dear Zintle J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
31 Aug 2021, 10:29Dear Zintle Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Please be informed that we have since cancelled your Clientele Funeral Dignity Plan as per request, and should the debit order be confirmed as successful we will process a refund in the next 5-10 days. Furthermore we have also emailed you a cancellation letter confirming that the policy is inactive and no further debits will go off your account. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply31 Aug 2021, 10:29
Official
Dear Zintle Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Please be informed that we have since cancelled your Clientele Funeral Dignity Plan as per request, and should the debit order be confirmed as successful we will process a refund in the next 5-10 days. Furthermore we have also emailed you a cancellation letter confirming that the policy is inactive and no further debits will go off your account. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life