RM
Refilwe M
1 reviews | Active since Oct 2022
28 Oct 2022, 00:40
Clientele is a ****
This company is a true ****, their agent called me about a policy I once had with them, refused to take a new policy also refused to authorise any debit orders but to my surprise they went ahead and deducted money from my account. I don't want any policy with them and I want my money refunded!!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Oct 2022, 10:08Dear Refilwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Oct 2022, 10:08
Official
Dear Refilwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
RM
Refilwe M's updateReviewer Update
28 Oct 2022, 13:43I got a call from one of your agents, who said she went over the call recording about the policy and concurred with me that I did not authorize any debits but is adamant that they will not refund me, says some yada-yada that they can't refund my debited funds. She claims they cancelled the policy but refused to refund me.
RM
Refilwe M's update28 Oct 2022, 13:43
Reviewer Update
I got a call from one of your agents, who said she went over the call recording about the policy and concurred with me that I did not authorize any debits but is adamant that they will not refund me, says some yada-yada that they can't refund my debited funds. She claims they cancelled the policy but refused to refund me.
RM
Refilwe M's updateReviewer Update
28 Oct 2022, 13:54She even hung up the call while I was talking to her about this matter. Clientele has zero intention in treating anyone well, they **** us into getting policies, debit funds without any authority, then have the decency to flat out refuse to refund even when it's clear as daylight they are committing crimes with our money. I just want my refund, I'm not interested in any story clientele is selling.
RM
Refilwe M's update28 Oct 2022, 13:54
Reviewer Update
She even hung up the call while I was talking to her about this matter. Clientele has zero intention in treating anyone well, they **** us into getting policies, debit funds without any authority, then have the decency to flat out refuse to refund even when it's clear as daylight they are committing crimes with our money. I just want my refund, I'm not interested in any story clientele is selling.
Clientele Life's replyOfficial
02 Nov 2022, 13:11Dear Refilwe M
Thank you for bringing this matter to our attention.
At the outset, we would like to apologise for the service received, we assure you that this is not the level of service we aim to offer and all concerns raised have been sent to the relevant Management Team for review. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention.
At the outset, we would like to apologise for the service received, we assure you that this is not the level of service we aim to offer and all concerns raised have been sent to the relevant Management Team for review. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Clientele Life's reply02 Nov 2022, 13:11
Official
Dear Refilwe M
Thank you for bringing this matter to our attention.
At the outset, we would like to apologise for the service received, we assure you that this is not the level of service we aim to offer and all concerns raised have been sent to the relevant Management Team for review. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention.
At the outset, we would like to apologise for the service received, we assure you that this is not the level of service we aim to offer and all concerns raised have been sent to the relevant Management Team for review. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct