BM
Beryl M

1 reviews | Active since Aug 2019

22 Apr 2020, 09:12

Clientele is a ****

If it were up to my husband and I we would have given them 0 stars. We have a savings policy with them. Actually it's called a wealth plan. We had come to terms with the fact we are not getting the money we put in. Instead of R10 000 that we have paid and supposed to receive we are getting R5000 half of the money we have paid for all these years. We got a sms on the 7th of April saying our money will be paid into the account in 8 working days. Today is the 22nd of April and still no money, no explanations. When we call they keep telling us they will escalate it. What nonsense. DO NOT INVEST YOUR MONEY IN CLIENTELE. DON'T DO IT

0
Replies (2)
Clientele Life
Clientele Life's reply22 Apr 2020, 10:06
Official
Dear Beryl M
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman

Service Support Specialist


Clientele Life
Clientele Life's reply22 Apr 2020, 22:21
Official
Dear Beryl M At the outset we would like to take this opportunity to apologise for the delay in processing the funds on your investment policy  We have since processed your request and the funds will be available in your bank account within the next 24 hours. Thank you for bringing this matter to our attention and providing us the opportunity to assist. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely,

Shanitha Hanuman

Service Support Supervisor