LR
LJ R

1 reviews | Active since Nov 2016

22 Feb 2017, 11:03

Clientele is a ****

<p>I opened a Clientele policy on the 14 July 2010, insuring myself, my son and 4 relatives. In 2016, I decided to remove 2 of my relatives from the policy leaving myself, my son and two others. I subsequently received a call from Clientele suddenly informing me that I wasn't covered in the policy due to some technicality. I'm deeply upset with Clientele because in all these years of paying them, they never told me that I wasn't covered. All of a sudden I withdraw my relatives from their policy and now I'm being punished for it. If Clientele claims to be preserving peoples' "Dignity" they are untrue because they have ****** me of mine. Should anything happen to me, my son will have to endure all the emotional and now financial burdens that come with dealing with a parent's death. I would urge everyone who has a policy with Clientele to investigate what their situation is before they deal with unplanned financial burdens.</p>

0
Replies (2)
Clientele Life
Clientele Life's reply27 Feb 2017, 07:05
Official

Kindly, note that the complaint was received and the content noted.

We emailed you on 23 February 2017 requesting more information regarding the complaint with no success.

Please contact us on *** or email *** for us to be able to resolve the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Best regards,

Clientele Life
Clientele Life's reply16 Mar 2017, 10:50
Official

We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Cecil Malgas) has been in contact with you to provide you with the necessary feedback.

Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.

We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.

Kind regards,

Elsa Fourie
Team Leader: Compliance

Best regards,