SB
Shameela B

1 reviews | Active since Jan 2026

23 Jan 2026, 04:56

Clientele is a ****, I know a lot of people with the same problem

My account has been debited without my consent and been trying 2 cancel I've been sent from pillar to post, as it's difficult 4 the bank 2 stop it coz they keep on changing ref numbers and the money can't b reversed..

0
Replies (2)
Clientele Life
Clientele Life's reply23 Jan 2026, 06:44
Official
Dear Shameela B,
                                                                       We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply26 Jan 2026, 11:31
Official
Dear Shameela B,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct