NM
Nancy M
1 reviews | Active since May 2017
21 Aug 2026, 12:00
Clientele is a ****
I have been trying to cancel my policy since April. They are not answering my calls I have a wattsapp number and since April agents is not available. I wrote an email no response. I tried stopping the debit on my banking app and the branch tried but it is blocked. The debit order reversal options is blocked. One of the consultants called to update my policy when I tried relating my situation he hanged up the phone. This is totally unacceptable 🥲
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
21 Aug 2026, 12:33Dear Nancy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply21 Aug 2026, 12:33
Official
Dear Nancy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
21 Aug 2026, 15:13Dear Nancy M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Lasting Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Lasting Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply21 Aug 2026, 15:13
Official
Dear Nancy M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Lasting Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Lasting Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
NM
Nancy M's updateReviewer Update
21 Aug 2026, 16:16Thank you hellopeter if it wasn’t for you my case would still be pending. May you please assist others in need. Well done. 👏
NM
Nancy M's update21 Aug 2026, 16:16
Reviewer Update
Thank you hellopeter if it wasn’t for you my case would still be pending. May you please assist others in need. Well done. 👏
Clientele Life's replyOfficial
25 Aug 2026, 10:54Dear Nancy M,
Thank you so much for updating us with this wonderful news.
We are absolutely thrilled to hear that an investigator from Clientele's Service Support Department contacted you and successfully resolved your complaint. Our main goal is to ensure your voice is heard and that you get the assistance you deserve.
We appreciate you taking the time to share this positive outcome with the community. Your case will now be marked as resolved.
Yours sincerely,
Service Support
Clientèle Life
Thank you so much for updating us with this wonderful news.
We are absolutely thrilled to hear that an investigator from Clientele's Service Support Department contacted you and successfully resolved your complaint. Our main goal is to ensure your voice is heard and that you get the assistance you deserve.
We appreciate you taking the time to share this positive outcome with the community. Your case will now be marked as resolved.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply25 Aug 2026, 10:54
Official
Dear Nancy M,
Thank you so much for updating us with this wonderful news.
We are absolutely thrilled to hear that an investigator from Clientele's Service Support Department contacted you and successfully resolved your complaint. Our main goal is to ensure your voice is heard and that you get the assistance you deserve.
We appreciate you taking the time to share this positive outcome with the community. Your case will now be marked as resolved.
Yours sincerely,
Service Support
Clientèle Life
Thank you so much for updating us with this wonderful news.
We are absolutely thrilled to hear that an investigator from Clientele's Service Support Department contacted you and successfully resolved your complaint. Our main goal is to ensure your voice is heard and that you get the assistance you deserve.
We appreciate you taking the time to share this positive outcome with the community. Your case will now be marked as resolved.
Yours sincerely,
Service Support
Clientèle Life