Clientele is a big ****mer,that doesn't want to pay

Clientele is a very big ****mer,I lodged a claim with them on the 28th March 2024,I was called back by Silindile from the claims department on the 4th April,she requested my banking details,the network that I am using so they load airtime. A few hours later,she called to inform me that my late brother is the beneficiary I therefore needed to give them his estate late account details. I decided to follow a few days later,guess what I was advised that I needed to open an estate late account for my mother. At the Master's office they requested a statement from them so I can get the letter of authority,they took over a week to send the statement. Now I have sent the estate late account details,everytime I call I'm being kept on hold,the first agent kept me on hold for 33 minutes while she claimed to be calling the supervisor she ended up cutting the call,I called again and I was kept on hold for 16minutes and they cut the call again. They are worse than Rosemary Ndlovu,they make money out of the dead. They just don't want to pay,they are big ****mers.