SM
Sbahle M
1 reviews | Active since May 2023
05 Mar 2024, 11:11
Clientele is a **** and full of ******
You people are ****** and ****mer's. On Saturday 02/03/2024 your face to face agents who work in Ulundi **** to my mother and told her she's going to be getting a voucher from one of the political parties since this month people are voting, they asked her for her ID and bank card next thing my mother gets an sms that she has joined your policy and R450 will be deducted. My Mom is very old and is a pensioner, your agents lie and manipulate our parents so that they can make sales. Please resolve this asap, I don't want any money going off my mother's account otherwise I will sue you guys.😡😡😡
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
05 Mar 2024, 13:20Dear Sbahle M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
To ensure that your query is forwarded to the relevant department, please reply to the email we have sent with your mother's ID number or the mobile number she used to register the policy.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
To ensure that your query is forwarded to the relevant department, please reply to the email we have sent with your mother's ID number or the mobile number she used to register the policy.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Mar 2024, 13:20
Official
Dear Sbahle M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
To ensure that your query is forwarded to the relevant department, please reply to the email we have sent with your mother's ID number or the mobile number she used to register the policy.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We were unable to reach you at the cell phone number you provided for the purpose of discussing and addressing your complaint.
To ensure that your query is forwarded to the relevant department, please reply to the email we have sent with your mother's ID number or the mobile number she used to register the policy.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Mar 2024, 12:32Dear Sbahle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply08 Mar 2024, 12:32
Official
Dear Sbahle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
15 Mar 2024, 12:25Dear Sbahle M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Please be advised that we were unable to get hold of your mother in order to get the policy cancelled and we have sent an sms with our contact details.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Please be advised that we were unable to get hold of your mother in order to get the policy cancelled and we have sent an sms with our contact details.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Clientele Life's reply15 Mar 2024, 12:25
Official
Dear Sbahle M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Please be advised that we were unable to get hold of your mother in order to get the policy cancelled and we have sent an sms with our contact details.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Please be advised that we were unable to get hold of your mother in order to get the policy cancelled and we have sent an sms with our contact details.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,