PS
Phoebe S
1 reviews | Active since Feb 2017
18 Aug 2025, 14:01
Clientele is a all a ***** -
Cliente IFA is a *****. I cancelled my Policy 26 July 2025 and I was told refund would take 10 busy days and guess what. today is 18 August and no refund. This is after i cancelled on their 3 day cooling off period after reading bad reviews. Their call centre agent on Friday 15 August 2025 said i was supposed to be refunded long time ago and nothing has been refunded. Please refund my Money Lilian Dube and Cliente!!!!!
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Replies (3)
Clientele Life's replyOfficial
18 Aug 2025, 14:18Dear Phoebe S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Aug 2025, 14:18
Official
Dear Phoebe S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
PS
Phoebe S's updateReviewer Update
18 Aug 2025, 14:36You have actually sent a text confirming refund has been processed and should be in my account in 24hrs. So no need unless thats also a lie
PS
Phoebe S's update18 Aug 2025, 14:36
Reviewer Update
You have actually sent a text confirming refund has been processed and should be in my account in 24hrs. So no need unless thats also a lie
Clientele Life's replyOfficial
18 Aug 2025, 15:27Dear Phoebe S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled and the money was paid into your bank account today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled and the money was paid into your bank account today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply18 Aug 2025, 15:27
Official
Dear Phoebe S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled and the money was paid into your bank account today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled and the money was paid into your bank account today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life