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Pheladi M

1 reviews | Active since Mar 2026

07 Mar 2026, 11:01

Clientele is a ****

A lady came to my house and said she's from Clientele life. She said she only need me to rate her.That's how they get paid. I asked her countless times if she's not making me join anything. She said don't worry you can trust me. I said okay if its just rating her then I don't see a problem with it. Days passed and then came the 25th of January, they deducted R380 from my account. Mind you,that's my mother's money. It was the money I had to used to come back to res. I am a student. I went crazy.

I went to capitec to stop it. Capitec just suspended it. They said I must go to clientele offices to stop the debit order. How am I supposed to go there since its far? I cried the whole day that day. I had to borrow money to come back to res.

Came February clientele still deducted money from my account though capitec suspended it. I don't know what to do. I tried calling clientele but their number goes straight to voicemail. I hope after seeing this review clientele will call me and stop the debit because I know they're still going to deduct money this month. Clientele is a ****!!!Don't trust and speak to anyone you see on the street saying he or she is from clientele. You will cry. My number is ***

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Replies (2)
Clientele Life
Clientele Life's reply07 Mar 2026, 15:35
Official
Dear Pheladi M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct
Clientele Life
Clientele Life's reply09 Mar 2026, 13:00
Official
Dear Pheladi M,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards,

Market Conduct