1 reviews | Active since Mar 2024
Clientele is a *******!
In January, at the Pavillion someoe from clientele sold me a clientele rewards cover, abd advise it would be R140 per month and you get discounts ob certain things, what sold me was the free online education which was going to be beneficial to my son. After the February deduction i realised that i was sold a lie and called clientele call center and bd requested a cancelation because their product was not working for me. I spoke to numerous consultants wasted my time abd airtime abd drafted countless emails requesting a cancelation no one called me back and the cancelation did not happen. I want to cancel this lie that was sold to me!! My last email was ob Monday the 25th still no one got back to me. I want my money back which is todays premium and i want this useless thing canceled. That guy told me i can cancel this ay aby given time...when i call the call center i am transferred everywhere BUT the cancelations department. What a *******! I want my premium back, i have been sending emails and making calls. With this economy no one should be **********. Such a huge company ripping people off. This is unacceptable and appalling! I want my R140 today and a CANCELATION TODAY!!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input concerning the quality of our service as well as the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we value your input concerning the quality of our service as well as the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.Yours sincerely, Judith MboweniService Support SpecialistClientele Life