TK
T K
1 reviews | Active since Mar 2025
31 Oct 2024, 07:32
Clientèle is a ****
I was basically forced into paying a monthly premium for a rewards program by Clientèle. It is R150 every month. I was told that unless I used the rewards, I would not have to pay any premium. I haven't used any rewards and every month a debit order happens. I tried to call them to cancel, and was on the phone for an hour. At least 5 people answered, and each time I only got transferred and then was told to wait for a call back (which never happened). I'm at a loss for words and feel that Clientèle is ****ming people into paying monthly premiums and just never letting those people opt out. This is absolutely the worst service I've EVER encountered on the planet.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
31 Oct 2024, 07:40Dear Twané Kok,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply31 Oct 2024, 07:40
Official
Dear Twané Kok,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
01 Nov 2024, 15:26Dear Twané Kok,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mbele has been in contact with you to provide the necessary feedback. You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Your complaint was escalated to our Client Services department for further investigation on the second issue that you raised and Kutlwano Tsoai was in contact with you to assist.
We trust you find this in order, should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mbele has been in contact with you to provide the necessary feedback. You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Your complaint was escalated to our Client Services department for further investigation on the second issue that you raised and Kutlwano Tsoai was in contact with you to assist.
We trust you find this in order, should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply01 Nov 2024, 15:26
Official
Dear Twané Kok,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mbele has been in contact with you to provide the necessary feedback. You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Your complaint was escalated to our Client Services department for further investigation on the second issue that you raised and Kutlwano Tsoai was in contact with you to assist.
We trust you find this in order, should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mbele has been in contact with you to provide the necessary feedback. You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Your complaint was escalated to our Client Services department for further investigation on the second issue that you raised and Kutlwano Tsoai was in contact with you to assist.
We trust you find this in order, should you require further assistance please feel free to contact us.
Regards, Market Conduct
TK
T K's updateReviewer Update
01 Nov 2024, 15:35Thank you for the help.
The issue has been resolved.
The issue has been resolved.
TK
T K's update01 Nov 2024, 15:35
Reviewer Update
Thank you for the help.
The issue has been resolved.
The issue has been resolved.
Clientele Life's replyOfficial
04 Nov 2024, 12:48Dear Twané Kok,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the calibre of our services.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the calibre of our services.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Nov 2024, 12:48
Official
Dear Twané Kok,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the calibre of our services.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the calibre of our services.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life