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Babalwa B

1 reviews | Active since Mar 2021

07 Jun 2023, 18:21

Clientele is a ****

I had an agreement with Clientele to debit on monthends but they take money anytime from my account when I complain they don't return my money I also have a savings plan with them I want out but they are refusing to give me the money I have already saved with them I want them out of my life and my bank account I didnt give them the right to take money from my bank account anytime they like

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Replies (5)
Clientele Life
Clientele Life's reply08 Jun 2023, 10:49
Official
Dear Babalwa B 
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
          Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
         
Yours sincerely,  
Shanitha Hanuman 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply08 Jun 2023, 13:46
Official
Dear  Babalwa B,  We confirm that we have made contact with you to provide feedback regarding the concerns raised.  At the outset we would like to apologise for the any inconvenience that we may have caused you.  As per our telephonic discussion, we have explained our billings method, Terms and Conditions of encashing on our investment policies, as well as our refunds process.

Furthermore, an email has been sent to the provided email address as agreed consisting of your Policy Documents together with our payment details for future cash payments.

In conclusion, we have forwarded your request for the call recording to our Compliance Department for them to assist you in this regard and provide feedback. We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane
Clientele Life
Service Support Specialist 
BB
Babalwa B's update08 Jun 2023, 14:29
Reviewer Update
Thank you very much Clientele but I will consider my problem solved when I see my money in my account I'm the next 24h to 48hrs as promised
BB
Babalwa B's update13 Jun 2023, 10:43
Reviewer Update
Goodmorning I have not received my refund as promised I was promised to receive back my money within 24hrs I wrote the review on Thursday and I was promised to receive my money after 12hrs which is 2 working day but until now I have not seen my money I am concerned because this is not the 2st time I was promised a refund and never got
Clientele Life
Clientele Life's reply13 Jun 2023, 14:33
Official
Dear  Babalwa B,  I hereby confirm that the refunds have been paid today. We profusely apologise for the delay in payment, as well as for any inconvenience that we may have caused you.  

We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane
Clientele Life
Service Support Specialist