BM
Bontle M
1 reviews | Active since Mar 2021
11 Apr 2023, 15:50
Clientèle is a ****!!!!
I cancelled a Clientèle perks policy with Clientèle yet they are still debiting money from my account with no authorisation. When I tell them I want a refund, they claim there is no refund because my policy will only be cancelled after 31 days yet they sent an email saying my policy has been cancelled and “WE HAVE CANCELLED ANY FUTURE DEBIT ORDER INSTRUCTION AGAINST YOUR BANK ACCOUNT”. Clientèle is a ****!!!!
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Replies (2)
Clientele Life's replyOfficial
12 Apr 2023, 17:06Dear Bontle M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply12 Apr 2023, 17:06
Official
Dear Bontle M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
14 Apr 2023, 11:57Dear Bontle M, Thank you for raising your concerns with us.
At the outset, we would like to apologize for the inconvenience caused. As discussed during our telephone conversation, we will refund the premium deducted on the 1st of April within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
At the outset, we would like to apologize for the inconvenience caused. As discussed during our telephone conversation, we will refund the premium deducted on the 1st of April within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply14 Apr 2023, 11:57
Official
Dear Bontle M, Thank you for raising your concerns with us.
At the outset, we would like to apologize for the inconvenience caused. As discussed during our telephone conversation, we will refund the premium deducted on the 1st of April within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
At the outset, we would like to apologize for the inconvenience caused. As discussed during our telephone conversation, we will refund the premium deducted on the 1st of April within 24 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,