KM
Kagiso M
1 reviews | Active since Oct 2024
29 Oct 2024, 06:51
Clientele is a ****
Had policy with clientele in 2016 and cancelled it. 25/10/2025 they went to my account and debit my money telling me I join them last month which I never did. I asked them to provide me with proof they couldn't and don't want to return my money. I never spoke to clientele since 2016 to join their policy. I believe that how the go and **** people. I want my money back .
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Replies (3)
Clientele Life's replyOfficial
29 Oct 2024, 10:24Dear Kagiso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Oct 2024, 10:24
Official
Dear Kagiso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Kagiso M's updateReviewer Update
29 Oct 2024, 13:19Unfortunately clientele do not want to reverse my money busy claiming I took a policy with them and told me even though I bad mouth them that thing won't change their decision. How rude. Stay away from clientele. Their consultant are also very rude.
KM
Kagiso M's update29 Oct 2024, 13:19
Reviewer Update
Unfortunately clientele do not want to reverse my money busy claiming I took a policy with them and told me even though I bad mouth them that thing won't change their decision. How rude. Stay away from clientele. Their consultant are also very rude.
Clientele Life's replyOfficial
29 Oct 2024, 14:57Dear Kagiso M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and the conversation was not concluded. The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and the conversation was not concluded. The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply29 Oct 2024, 14:57
Official
Dear Kagiso M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and the conversation was not concluded. The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately you were not satisfied with the findings and the conversation was not concluded. The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct