VM
Valencia M
1 reviews | Active since May 2024
27 Feb 2026, 14:17
CLIENTELE IS A ****!
Clientele is a huge ****! I opened a policy with them, sent a cancellation email months ago yet they still kept debiting my account, then after 3 debit orders I ensured there's no money in the account for the policy to lapse, yet after receiving a sms that it lapsed, it still debited my account, now they're giving me long stories when I requested a refund.
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Replies (2)
Clientele Life's replyOfficial
27 Feb 2026, 14:18 Dear Valencia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply27 Feb 2026, 14:18
Official
Dear Valencia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
02 Mar 2026, 09:44Dear Valencia M, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your policy cancellation and recent debit orders. Following a thorough investigation into your complaint, we identified a technical error in our billing system. Unfortunately, the system failed to recognise the policy lapse in time, which resulted in a debit request being raised against your account. We understand how frustrating it is to deal with unexpected deductions, especially after receiving confirmation that a policy has lapsed. Our team reached out to discuss a refund for the February premium; however, upon further internal review this morning, our records indicate that the February premium was not successfully received by Clientele. We were unsuccessful in reaching you by phone this morning to clarify that the February premium did not clear into our account. As we did not receive these funds, we are unable to proceed with the requested refund. We have now taken the following steps to resolve this: · System Correction: We have manually updated our records to ensure no further debit attempts are made.
· Policy Closure: We confirm your policy is still on the Lapsed status and it has not been reversed to Active.
· Financial Review: Should you have bank statements proving the February funds were successfully deducted by Clientele, please forward them to our Complaints mailbox so we can re-evaluate immediately.
We value your feedback as it helps us improve our automated systems. We are committed to ensuring this does not happen again. Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
· Policy Closure: We confirm your policy is still on the Lapsed status and it has not been reversed to Active.
· Financial Review: Should you have bank statements proving the February funds were successfully deducted by Clientele, please forward them to our Complaints mailbox so we can re-evaluate immediately.
We value your feedback as it helps us improve our automated systems. We are committed to ensuring this does not happen again. Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Mar 2026, 09:44
Official
Dear Valencia M, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your policy cancellation and recent debit orders. Following a thorough investigation into your complaint, we identified a technical error in our billing system. Unfortunately, the system failed to recognise the policy lapse in time, which resulted in a debit request being raised against your account. We understand how frustrating it is to deal with unexpected deductions, especially after receiving confirmation that a policy has lapsed. Our team reached out to discuss a refund for the February premium; however, upon further internal review this morning, our records indicate that the February premium was not successfully received by Clientele. We were unsuccessful in reaching you by phone this morning to clarify that the February premium did not clear into our account. As we did not receive these funds, we are unable to proceed with the requested refund. We have now taken the following steps to resolve this: · System Correction: We have manually updated our records to ensure no further debit attempts are made.
· Policy Closure: We confirm your policy is still on the Lapsed status and it has not been reversed to Active.
· Financial Review: Should you have bank statements proving the February funds were successfully deducted by Clientele, please forward them to our Complaints mailbox so we can re-evaluate immediately.
We value your feedback as it helps us improve our automated systems. We are committed to ensuring this does not happen again. Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
· Policy Closure: We confirm your policy is still on the Lapsed status and it has not been reversed to Active.
· Financial Review: Should you have bank statements proving the February funds were successfully deducted by Clientele, please forward them to our Complaints mailbox so we can re-evaluate immediately.
We value your feedback as it helps us improve our automated systems. We are committed to ensuring this does not happen again. Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life