GQ
Gugu Q
1 reviews | Active since May 2021
29 May 2021, 06:54
Clientele is ****
I am writing because I was stopped by those clientele promoters or whatever they are called his name is Siyabonga and asked me to check if I qualify for the policy and I'm noy signing up but then I was ******* this morning I woke up a message sayimg that R216 had been debited from my account and this is without my consent. I want my money back and this money is meant for my daughter's day care now since it's short and I'm not working where will I get the money from. I want this policy cancelled and my money back.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
29 May 2021, 13:30Dear Gugu Q
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply29 May 2021, 13:30
Official
Dear Gugu Q
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
GQ
Gugu Q's updateReviewer Update
31 May 2021, 07:44I want that policy cancelled and my money back. U guys claim to be a reputable company but u **** people out of there their money. Cancel the policy and pay my R216 back. I never took out a plan with u. Do the right thing!
GQ
Gugu Q's update31 May 2021, 07:44
Reviewer Update
I want that policy cancelled and my money back. U guys claim to be a reputable company but u **** people out of there their money. Cancel the policy and pay my R216 back. I never took out a plan with u. Do the right thing!
Clientele Life's replyOfficial
03 Jun 2021, 14:25Dear Gugu Q
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply03 Jun 2021, 14:25
Official
Dear Gugu Q
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Best regards,