Dear Robert J
We confirm that our attempt to contact you on 21 February 2019 to address all raised concerns resulted in no success. We therefore confirm that your contact details have been removed from on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at
www.dmasa.org. Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist