MS
Makungu S
1 reviews | Active since Jan 2019
27 Sept 2023, 16:25
Clientele Insurance is the worst
Clientele is the worst insurance they made my mom join their policy against her will, their consultants insists on making a debi check mandate, now we have been sending cancellation emails for days they're not responding to our emails they hang up calls or talk about other policies when we try to cancel. If you ever receive a phone call from clientele don't even entertain it because the next thing money will be deducted from your account.
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Replies (2)
Clientele Life's replyOfficial
28 Sept 2023, 08:11Dear Makungu cynthia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Sept 2023, 08:11
Official
Dear Makungu cynthia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Sept 2023, 09:31 Dear Makungu cynthia S, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay and inconvenience this has caused. we can confirm that we have cancelled your mothers Clientele Ultimate Dignity Plan as per request. As per our telephonic discussion, should there be any debit after cancellation, kindly contact us back so that we may process a refund on your behalf. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply29 Sept 2023, 09:31
Official
Dear Makungu cynthia S, We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay and inconvenience this has caused. we can confirm that we have cancelled your mothers Clientele Ultimate Dignity Plan as per request. As per our telephonic discussion, should there be any debit after cancellation, kindly contact us back so that we may process a refund on your behalf. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life