MM
Mutali M
1 reviews | Active since May 2021
04 Apr 2023, 14:23
Clientele *****ing money from my niece account who is unemployed
If it was possible to rate them a zero I would, anyway I sent money to my niece and the ****mers and clientele ran a debit order of R313 , I want my money back as in yesterday, can’t even dispute this debit on the app, please cancel your policy and pay back the money!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Apr 2023, 16:32Dear Mutali M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Apr 2023, 16:32
Official
Dear Mutali M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Apr 2023, 17:45Dear Mutali M
Thank you for raising your concerns and bringing this matter to our attention
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The policy has been cancelled and a refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply05 Apr 2023, 17:45
Official
Dear Mutali M
Thank you for raising your concerns and bringing this matter to our attention
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The policy has been cancelled and a refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct