mW
muller W

1 reviews | Active since Jun 2013

23 Feb 2018, 09:10

Clientele in support of SPAM texts

I have been receiving spam marketing texts from Clientele without my permission and the opt out issue doesn't seem to remove me from this companies database. This is a greedy and inconsiderate company indeed. Please do not support or use this company's services!!!! Terrible!!!!

0
Replies (3)
Clientele Life
Clientele Life's reply26 Feb 2018, 07:15
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigate and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply26 Feb 2018, 09:29
Official

We acknowledge receipt of the concerns raised.

We have requested for your details to be removed from our database, your details have been blacklisted from receiving any direct marketing calls and messages with all our affiliates.

It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.

It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.

We would like to apologise for the inconvenience caused in this regards. We hope that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.

We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

mW
muller W's update21 Mar 2018, 07:32
Reviewer Update
noted