Clientele ******* life!!!

Clientele,

Once again you have debited my account with the amount of R377.29 for a policy I EXPLICITLY cancelled with you telephonically in February to which you sent cancellation letter as confirmation of my request.

As per below email, nobody has yet to revert to me about my request for the Call recording where I confirmed verbally that I no longer want anything to do with you.

Furthermore your 24-48 working hours as per your below is well overdue and you still have the audacity and nerve to browse through my account *******LY and ***** from me.

You're busy *****ing money from me regardless of what I tell you and if you listen to that call recording when I asked the consultant why certain policies I had cancelled still telephonically last year were still going off my account, she had some stupid excuse that the call had cut and the cancellation hadnt been finalised- YET HERE WE ARE AGAIN AND YOU'RE STILL DOING THE VERY SAME STUPID THING AT MY DAMN EXPENSE!

I WANT THAT CALL RECORDING AS WELL AS ALL PREVIOUS CALL RECORDINGS OF CANCELLATION REQUESTS AND I WANT MY MONEY BACK TODAY! I'M NOT LETTING THIS LIE DOWN AND MARK MY EORDS, IM GOING TO TAKE THIS UP THE LEGAL ROUTE SHOULD I NOT GET A RESPONSE FROM YOU TODAY!!!

DON'T PATRONIZE AND UNDERMINE ME TELLING ME HOW SORRY YOU ARE FOR THE INCONVENIENCE BECAUSE INCONVENIENCE JUST SEEMS TO BE YOUR FORTE.

I'M NOT PAYING BANK CHARGES ONCE AGAIN FOR A DEBIT ORDER REVERSAL FOR YOUR ******* ACTION.

YOUR 48 WORKING HOURS WERE UP 3 DAYS AGO! Hide quoted text

On Wed, 10 Apr 2019, 08:32 Services Life, ********** wrote: Dear Ms Maphalala

Thank you for contacting us.

I really apologize for the inconvinience caused.

Please note the compalint was logged your referrence number is CER546714 ,our service recovery team will be contact you within 24 - 48 working hours

If you require further assistance, please contact us again.

Kind regards Moselane Mkhwa**** Policy Consultant Client Services Clientele Life

Tel ********** Fax ********** Email ********** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorised Financial Services Provider. FSP number: 15268

Original Message: From: Sent: 08 April 2019 09:19:07 AM To: Services Legal ********** Subject: Re: Clientele Life Response - LE ********** 05 & ********** 36

Good day,

I advise that you listen to the call recording on the exact same date I received the confirmation pf camcellation from Clientele via email and hear my explicit request to cancel ALL policies with Clientele as I wanted nothing more to do with you.

I also request a copy of this audio clipping as seemingly the consultant was negligent in my request to cancel everything with Clientele hence you still debuting my account *******LY.

Looking forward to hearing from you as well as the call recording.

On Mon, 08 Apr 2019, 09:13 Services Legal, ********** wrote: Dear Ms Maphalala

We have received your email and we are glad to assist you with your query.

We refer to our previous response and confirm that we were able to trace the R259.49, which is for the Legal Plan for Mr S Maphalala, policy number LE ********** 05. You also have another Enhanced Lasting Dignity Life Cash Back Plan, policy number ********** 36 for the amount of R 377.29 which is still active

Please confirm whether is was your intention to cancel all your policies and we will investigate this matter for you to determine why these policies were not cancelled.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Kind Regards

Elsa Ackerman Client Services Consultant - Policy Admin Clientèle Life

Tel ********** Fax ********** Email ********** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorised Financial Services Provider. FSP number: 15268

Original Message: From: Sent: 05 April 2019 02:26:29 PM To: ********** Subject: Re: [ ********** 5] - ********** 35

Good day, I would like to know why you still debited my account with R259.49 today when your cancellation policy clearly states 31 days notice and I had notified you of my cancellation on the 18th of February? How many days have lapsed since and why are you meddling with my account after wanting NOTHING to do with you? On Mon, 18 Feb 2019, 10:40 , wrote: Dear Ms Maphalala ********** 35 Please find attached the latest communication on your policy. Double click on the attached PDF document to view the details. If you do not have a PDF viewer, you can download it free of charge by clicking here. For more information, please email us at ********** or call our National Contact Centre on ********** . Our friendly consultants are standing by to assist you. Regards, Clientèle LifeFSP 15268