FM
Felicia M
1 reviews | Active since Oct 2021
04 Sept 2024, 16:52
Clientele I want my money back
I need Clientele to give me back my money I never had an agreement with them that I want a policy...how can I open a policy but I'm not employed..worst part is that I met up with clientel agents and told them that clientel took R335 from my bank account and they told me not to worry they will refund it on Monday to is Wednesday and still nothing when I call I only get rude people who tell me they will call me back but they don't...I want clientele to give me back my money and then close that policy because I don't want it!!!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
05 Sept 2024, 09:22Dear Felicia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Sept 2024, 09:22
Official
Dear Felicia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Oct 2024, 10:33Dear Felicia M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
Clientele Life's reply05 Oct 2024, 10:33
Official
Dear Felicia M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct