HM
Hlengiwe M
1 reviews | Active since Jan 2023
26 Feb 2024, 10:16
Clientele I want my money
Hi can you please help me clientele deducted my money from my bank account I don't know what is it about and the bank can't help me I want my money back
Helpful (0)
Replies (9)0
Replies (9)
Clientele Life's replyOfficial
26 Feb 2024, 13:08Dear Hlengiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 Feb 2024, 13:08
Official
Dear Hlengiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
HM
Hlengiwe M's updateReviewer Update
26 Feb 2024, 13:10Thank you
HM
Hlengiwe M's update26 Feb 2024, 13:10
Reviewer Update
Thank you
Clientele Life's replyOfficial
26 Feb 2024, 14:50Dear Hlengiwe M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply26 Feb 2024, 14:50
Official
Dear Hlengiwe M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
HM
Hlengiwe M's updateReviewer Update
26 Feb 2024, 14:58Thank you for your response on my matter I will wait for the outcome of the refund
HM
Hlengiwe M's update26 Feb 2024, 14:58
Reviewer Update
Thank you for your response on my matter I will wait for the outcome of the refund
HM
Hlengiwe M's updateReviewer Update
27 Feb 2024, 10:33Good morning I'm still waiting for my refund to be processed thank you
HM
Hlengiwe M's update27 Feb 2024, 10:33
Reviewer Update
Good morning I'm still waiting for my refund to be processed thank you
HM
Hlengiwe M's updateReviewer Update
28 Feb 2024, 10:58Good morning thanks clientele for the refund but it's shot coz you debited twice I'll wait for the second one thank you
HM
Hlengiwe M's update28 Feb 2024, 10:58
Reviewer Update
Good morning thanks clientele for the refund but it's shot coz you debited twice I'll wait for the second one thank you
Clientele Life's replyOfficial
05 Mar 2024, 10:43Dear Hlengiwe M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Kindly note that the refund was paid on the 27th of February 2024. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Kindly note that the refund was paid on the 27th of February 2024. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply05 Mar 2024, 10:43
Official
Dear Hlengiwe M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Kindly note that the refund was paid on the 27th of February 2024. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Kindly note that the refund was paid on the 27th of February 2024. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
HM
Hlengiwe M's updateReviewer Update
05 Mar 2024, 10:45Thank you 🙏
HM
Hlengiwe M's update05 Mar 2024, 10:45
Reviewer Update
Thank you 🙏
Clientele Life's replyOfficial
05 Mar 2024, 10:54Dear Hlengiwe M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
Clientele Life's reply05 Mar 2024, 10:54
Official
Dear Hlengiwe M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life