TK
Thabelo K
1 reviews | Active since Sept 2020
09 Sept 2020, 07:33
Clientele i am disappointed in youp
They dont deserve even that 1 stare
I have been trying to cancel my policy with clientele since last month, they asked for my ID copy i sent it to them via fax . I called to confirm if they have received my ID copy they say they didi not and they give me their email address. Now as i am speaking I heve sent more than five email with my ID attached to all those emails, yet they are saying they did not receive any attachment so , and i don't know what to do anymore because I cant afford it anymore
Clientele i am very disappointed in you, so much that i am moving all my investments some were else. Your service is very bad
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Replies (3)
Clientele Life's replyOfficial
09 Sept 2020, 08:51Dear Thabelo K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Sept 2020, 08:51
Official
Dear Thabelo K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
TK
Thabelo K's updateReviewer Update
09 Sept 2020, 09:16Please make it quick, quick becouse i cannot afford to pay the premium any more,
TK
Thabelo K's update09 Sept 2020, 09:16
Reviewer Update
Please make it quick, quick becouse i cannot afford to pay the premium any more,
Clientele Life's replyOfficial
10 Sept 2020, 15:02Dear Thabelo K,
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround time for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround time for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
Clientele Life's reply10 Sept 2020, 15:02
Official
Dear Thabelo K,
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround time for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed to have uploaded all outstanding documents in order to process your Encashment and also provided you with a turnaround time for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life