Clientele Hospital Plans are unreliable when they have to pay claims. Wolves in sheep clothing

Good day,

I have logged a complaint with Clientele's Hospital Cash Back Department. I am very unhappy when it comes to your services especially with the Hospital Plan. I have been a policy holder since November 2015. My first claim was in 2021. Where one of my parents were hospitalized. Complaints officers gave my mom the run around and having her submit documents after documents. Having her drive from Kuruman to Kathu on a regular which is about 90km from where they stay and still they messed up the dates which my dad was admitted and discharged. She ended up giving up on the claim and because she fell sick herself and didn't even respond anymore. After months of trying.

Second claim was now on the 5th November 2022 - 9th Nov 2022. I cancelled the policy on the 20th Oct 2022 as my parents are on another medical insurance/aid. The consultant I spoke to told me that they will be deducting my account at the end of the month(Oct 2022). But my parents will still enjoy the benefit of the policy for the next 30 days after cancellation. I called Clientele today to claim as my dad was in hospital and the rejected the claim. Saying it's not in the period of the cancellation. When the consultant informs you that you have 30 days AFTER cancellation date WHY CAN I NOT CLAIM. IT'S THE 5TH NOV AND I CANCELLED THE POLICY ON THE 20TH OCT.

I am very disappointed in Clientele and I still have a funeral cover with them which I am thinking of cancelling. Wondering what other stunts they going to pull with me. Clientele has been deducting from my account from the end of Nov 2015. And the times I claimed. They are full of excuses. I still have an old hospital plan with them They changed the policy rules without informing me. Yet I paid right through covid cause when I asked for a payment holiday. They said it was not allowed. But now that we claiming they cannot assist. And you are given the run around. WHAT IS THE POINT OF HAVING A HOSPITAL PLAN OR INSURANCE?

I want answers Clientele. I want all the recordings of every time I spoke to a consultant. Because you guys feed us lies. Just like ********. Yet we must pay even through covid when most of us didn't have an income!!!!!!!!

My policy number is ***. I want answers!!!!