Clientele Hospital Plan POOR POOR SERVICE

I had recently taken out the Hospital Plus Plan through Clientele. The agent whom I had spoken to had assured me that my cover will begin right after the first debit order payment, I am covered from day one and that all I need to do is inform them within 24 hours of hospitalization. My plan had been running for about 3 months when my wife was admitted to hospital with a suspected bowel obstruction which turned out to be a compaction in the colon. On the day of admission I had phoned Clientele and was given authorization to proceed with admittance. I had emailed all the relevant detail through to Clientele as requested within 24 hours. I then received a phone call from Clientele stating that I now have a 6 month waiting period and they only start cover from day 5 in hospital. I have sent them an email requesting that they pull the recorded conversation that was had with the agents and till now have had absolutely NO RESPONSE. They make promises to get you to sign a contract with them and then as soon as you claim they come up with all kinds of excuses. I am cancelling with Clientele and will NEVER recommend anyone to take out any form of policy with them POOR POOR POOR SERVICE