Clientele hospital plan is a ripping me dry and doesnt deliver

I would like to report clientele they are ripping us dry and don't do as agreed upon joining them. I am Sindisiwe Zuma I took hospital plan from clientele on September 2018, saddly I was admitted in October 2018 due to an accident and went under operation on my knee. When I forwarded my hospital claim I was then informed that they will not pay out as they didnt receive any debits from my account I then rectified that however the payment was never made. Not to mention the airtime they isualy advertise that one gets when admitted to call their loved ones while hospitalized that I never received instead the claims department was so rude to me all the time when I asked about it until I was discharged. I forwarded all the necessary documents to claims to in vain they keep telling me my claim is with the assessor who will call me, what is sad about all this is the keep postponing the date the assessor will call me for almost 2and half months they keep promising one thing. And I have to call in order to follow up my claim. I have not yet fully recovered from a knee operation yet am being emotionally and financially ********** by this service provider which I still pay every month. Please assist me hellopeter to get my payout. I still have some bills to pay yet they don't deliver as agreed upon. I was rold the assessor has an e-mail and no direct line. My contact is ********** 053 e-mail os ********** I wish to tell everyone out there not to join this poor service and that they are so unprofessional and pathetic liers.

I hope you will escalate this futher Thank you