1 reviews | Active since Jun 2018
Clientele Hospital Plan
My brother took out the Hospital Plan and the consultant said that they pay out on admission... He received his contract long after signing up and it states that they only pay out after day 3 of admission... He asked for the voice recording when the consultant did the marketing and now they say there's no recordings and when he askes questions the legal departments only answer is, 'refer to contract'... Is this how you go about? Promise everything when trying to sign up clients and when push come to shove you have excuses?
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear ****yHoffmann
The matter was investigated and found that there was no misrepresentation upon sales stage and that all relevant information was provided. Our consultant contacted you on 03 July 2018 and provided you with feedback however you were not satisfied with the information.
As per your request the call recording was sent to the email address we have on record and we have also provided you with the escalation process.
Should you require further assistance you can contact our Compliance department.
Yours sincerely,
Benita Steyn
Investigator
Compliance
Dear ****yHoffmann
The matter was investigated and found that there was no misrepresentation upon sales stage and that all relevant information was provided. Our consultant contacted you on 03 July 2018 and provided you with feedback however you were not satisfied with the information.
As per your request the call recording was sent to the email address we have on record and we have also provided you with the escalation process.
Should you require further assistance you can contact our Compliance department.
Yours sincerely,
Benita Steyn
Investigator
Compliance