RM
Rose M
1 reviews | Active since Feb 2020
26 Feb 2020, 09:12
Clientele hospital plan
The agreement was that when you admitted you log in a claim. They will start paying after 3 days after you have been hospitalized...
But that's not I've experienced.. Been in hospital for a week and i log in a claim... They sent me a 5 pages form to give the doctor to fill in... In which public hospital would the doctor agree to that.. Ohk never the less... The consultant called n told me they will start paying after I've been discharged...
That wasn't the agreement now its been 2 weeks waiting for them...
Be care guys on what you all are paying for ever month.
Since 2018 been with them... Should have saved money
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Replies (2)
Clientele Life's replyOfficial
26 Feb 2020, 11:43Dear Rose M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply26 Feb 2020, 11:43
Official
Dear Rose M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
28 Feb 2020, 17:48Dear Rose M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We assure you of our best intentions and we aim to provide excellent service to our clients.
We confirm that our Claims Administrator tried to contact you to confirm the outstanding requirements needed in order to proceed with the assessment of your claim, but the attempts were unsuccessful.
Please note we need the hospital discharge summary to finalize your claim.
Should you require any assistance in this regard please feel free to contact us.
Kind Regards.
Claims Department
Clientele Life's reply28 Feb 2020, 17:48
Official
Dear Rose M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We assure you of our best intentions and we aim to provide excellent service to our clients.
We confirm that our Claims Administrator tried to contact you to confirm the outstanding requirements needed in order to proceed with the assessment of your claim, but the attempts were unsuccessful.
Please note we need the hospital discharge summary to finalize your claim.
Should you require any assistance in this regard please feel free to contact us.
Kind Regards.
Claims Department