MJ
Mia J

1 reviews | Active since Jul 2018

20 Jul 2018, 13:16

Clientele H.E.L.P

Clientele forcefully tried to sell a H.E.L.P plan to me and deducted my account of R789 which I did not authorized and only offered to repay me after about 45 days,I told them that this was ***** as they deducted the debit of my account after I have cancelled the debit instruction and my bank informed me that there were no pending debits on my account.

0
Replies (2)
Clientele Life
Clientele Life's reply20 Jul 2018, 13:45
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

Best regards,

Clientele Life
Clientele Life's reply20 Aug 2018, 17:00
Official

By now you have been contacted by our Compliance Investigator who has confirmed the solution moving forward.

We would like to take this opportunity to apologise for any inconvenience caused in this regard.

We trust that this is all you require in this regard, however should you require further assistance please do not hesitate to contact us.

Yours sincerely

Compliance Department

Best regards,