CLIENTELE has failed us after more than ten years of loyalty.

After being a customer of Clientele Life for 10 years, I put a claim in on behalf of my wife, on 19th April 2016. NO ONE has responded to this claim to date. I have called them several times a day and every time it is a different story. First they claim they called my wife on her old number, however, the forms were filled in with our contact numbers, which tells me they have not read the claim or processed it. We have submitted it twice and called them again and they insist they have returned our calls on my wife’s OLD NUMBER. This after being told verbally and in writing that the numbers have changed. After a week of calling daily, I was assured the money would be transferred into my wife’s account on Friday evening at midnight on the 29th. I am not sure which banking they use as it is now Wednesday and the money is still not in my account. Today they asked me to send through my bank statement AFTER I called AGAIN to find out what is going on. This leads me to believe several things, 1. They have not processed the claim 2. They cannot read, as they keep insisting they called my wife’s old number despite being given our new numbers ON THE CLAIM FORMS 3. They fabricate for each other as NO ONE in the company knows what is going on 4. They are not trained for the position they are employed to do. 5. Customer service is non-existent in Clientele Life as it has been 2 weeks and still nothing from them. 6. They do not know how to use a telephone as I have yet to receive a call from them, I have to keep calling them we cancelling all the 4 policies we have with them...