1 reviews | Active since Jun 2018
Clientele - Harassment Must Stop
I get a call 13.54pm on 06.06.2018 from 011 085 000- Gentleman looking for Jennifer, after i confirm that her has the wrong number and not to call me back, i receive a flood of calls from Clientele - phone calls marketing various products and policies to me. I rep**** "STOP" so many times I can't even count any more, but the torture still continues. From 13.54pm to 15.53pm the same day i received 38 calls - and still counting. This officially passes as harassment!!! I am not sure what kind of people your company employs but by the looks of it - you dont do much screening as you have psychos working for you, as this is done intentionally.
This is endless stream of your unwanted and unsolicited spam. PLEASE just STOP. You are violating the Consumer Protection Act. if you contact me one more time, I will lodge a complaint with the Consumer Protector directly. I'll ask my attorney to file for a formal protection order pursuant to the Harassment Act. I have a call log to prove that i have a valid case against your company!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will provide further feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will provide further feedback shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for raising your concerns with us.
We have not contacted you telephonically as per your instruction, however we have noted all your concerns and handled them accordingly.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database which takes approximately 3 months for everything to be cleared completely. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to take this opportunity to apologize for any inconvenience that was caused and we assure you that this is not the level of service we aim to offer our consumers.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
We have not contacted you telephonically as per your instruction, however we have noted all your concerns and handled them accordingly.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database which takes approximately 3 months for everything to be cleared completely. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to take this opportunity to apologize for any inconvenience that was caused and we assure you that this is not the level of service we aim to offer our consumers.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist