1 reviews | Active since Aug 2020
Clientele harassment
I have been continuously HARASSED by Clientele. I am not a member of Clientele and have never given any personal information to them. I have never asked for a quote, contacted them, app****, or anything of the sort. For the last couple of weeks, I have received daily calls from an automated system at all hours of the day and night. This automated system belongs to Clientele and the moment you answer, you hear a robot voice over the phone. I have blocked at least 10 numbers from these calls by now and are still receiving calls from Clientele. This morning, my husband received an SMS containing personal details from my father from Clientele for a healthcare plan. They did not even send the message to the correct person! I have no idea how they even know my husband and my father are related persons. Neither of them have ever been a part of Clientele or enquired anything from them. This is a violation of our privacy and rights and I would strongly urge anyone to stay away from this company and they use your personal info for whatever they like, without ever asking for consent. Horrible marketing strategy!!!
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist