1 reviews | Active since Aug 2017
Clientele harassing potential customers
Come on guys!!!! Don't you guys communicate in your company? Don't you read emails? Can't your supervisors make notes on your system? Before May the 19th of this year, I got numerous calls from your call centre with the number 066 012.... Either they drop the call or they trying to reinstate a funeral policy that I cancelled last year. No matter how many times I told them that I am paying another company for a funeral policy, they kept calling.
On May 19 I emailed *** asking please to remove me from your database AS I AM NOT INTERESTED IN THE FUNERAL POLICY. I had to speak to various supervisors on the phone asking the same. I even told one of your telesales consultants that I'm sure Clientele wants me dead, to be over persistent in trying to make me sign up for something I have REPEATEDLY told you I don't want.
Today, 11 July l 2022, you guys called me no less than 3 times to sell me the same thing - reinstate the funeral cover.
Clientele, I'm going to put it to you ALL nicely, even Desmond Dube must read this!!!!
I am paying Clientele Legal ONLY. Ok? You guys are starting to harass me all day long. I'm left with 2 options now; because it seems you guys have no ears to hear, nor eyes to read;
Either I can call the legal team at Clientele and explain to them the harassment I'm enduring from you guys, and sue your entity, Or, I can cancel my legal policy with you guys (I'm sure I will find another company that will handle themselves better and professional than the whole of Clientele - it will be easy anyway) and pay another company your money.
Clientele, I'm sure I'm also covered by the consumer protection act in this regard.
Please remove my number from your database. Please put sticky notes on all your computers : DO NOT CALL ME NUMEROUS TIMES A DAY TO SELL ME FUNERAL COVER.
How are you going to fix this Clientele? Must I cancel everything, change my number and my banking details just for you all to understand - STOP HARASSING ME!!!
Come on guys. One more phone call, then I'm cancelling my policy with you, and I will make sure I get legal advice first.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We acknowledge your concerns and thank you for bringing them to our attention. We can confirm that your details have been removed from our database. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter. We would like to apologise for the inconvenience caused in this regard. Regards. Market Conduct
We acknowledge your concerns and thank you for bringing them to our attention. We can confirm that your details have been removed from our database. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter. We would like to apologise for the inconvenience caused in this regard. Regards. Market Conduct