LJdB
Leo Jan de Beer
1 reviews | Active since Sept 2010
02 Jul 2020, 10:18
Clientele harassing and abusing my cell number - don't ever let them get hold of your number
Clientele have managed to get hold of my cell number and their automated promotion machine is calling me 2x a day Monday to Friday. I have been blocking their numbers every day and so it just calls me from a new number for the past two weeks. This became a huge issue and annoyance since I am not interested in any of their service and they have put me off for life. Please can anyone assist in how to get rid of them and if this is legal for companies like this to harass a person on a daily bases. In meetings I even get calls from them. Why is this allowed SA?
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
02 Jul 2020, 10:44Dear Leo J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply02 Jul 2020, 10:44
Official
Dear Leo J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
LJdB
Leo Jan de Beer's updateReviewer Update
02 Jul 2020, 11:24Please remove my number. Just had my first call for today again and blocked...again
LJdB
Leo Jan de Beer's update02 Jul 2020, 11:24
Reviewer Update
Please remove my number. Just had my first call for today again and blocked...again
Clientele Life's replyOfficial
03 Jul 2020, 09:37Dear Leo J,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Judith Mboweni
Service Support Specialist
Judith Mboweni
Service Support Specialist
Clientele Life's reply03 Jul 2020, 09:37
Official
Dear Leo J,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Judith Mboweni
Service Support Specialist
Judith Mboweni
Service Support Specialist