R
Richard

1 reviews | Active since Mar 2025

29 Dec 2025, 10:24

Clientele group of companies.

The sevice of Clientele. We submitted a claim for my late mother's estate on the 4th of December 2025 ,received a mail from the on the 5th of December 2025 that started the money was paid into the estate account, after we followed this up with bank,money not in,on the 18th we had to follow this up with them as we received no response, only to be told the money was sent back by the bank,they said that they will do a manual payment and we must wait 24h00 or 48 hours, up to date 29th of December 2025 the money not in the bank,the call center pushes you from pillar to post,requesting to seak with a manager the simply do not do that,as of now no response from them to track where the mony when to ,no response. We had to do this so their management can see this and respond, took all payments my mother made with no results, the impression is that the company involved is We don't hassel we don't pay.

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Replies (6)
Clientele Life
Clientele Life's reply29 Dec 2025, 10:46
Official
Dear Richard,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 
Market Conduct
R
Richard's update29 Dec 2025, 11:20
Reviewer Update
This a non-reply system, still no contact as to where the payment was made to,track the money flow, easy
Clientele Life
Clientele Life's reply29 Dec 2025, 15:38
Official
Dear Richard,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 
Market Conduct
R
Richard's update29 Dec 2025, 16:20
Reviewer Update
See this is a standard response wthi no result we had to phone them again and was told to check the bank again and draw a statement of R150 for our cost and inform them ,they can not supply us with proof of payment,
Clientele Life
Clientele Life's reply30 Dec 2025, 07:59
Official
Dear Richard,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 
Market Conduct
Clientele Life
Clientele Life's reply05 Jan 2026, 09:08
Official
Good day Richard, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Please kindly assist in providing us with a policy number, ID number or reference number linked to the claim. So that we can be able to refer the query to the relevant department for assistance. 

Regards, 
Market Conduct.