Hellopeter
Share Your Experience
pM
petunia M

1 reviews | Active since Jun 2015

02 Jun 2020, 07:37

Clientele gives bad service to its loyal customers

I’m so disappointed with clientele I have been with them over a year & never given any issues of payment. I was affected by lockdown for 2 months & changed bank accounts of which I told their employee Portia about it. I didn’t pay . Yesterday I enquirer & I’m told my policy lapsed. How ? No warning no phone call or text even after the president advices that we should be given grace. I’m very disappointed & doubt I’ll restart with them poor service & inconsiderate . ☹️☹️ I’m unemployed but I’ve been paying well.

0
Replies (4)
Clientele Life
Clientele Life's reply02 Jun 2020, 10:48
Official
 Dear  petunia M 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor  

Clientele Life  
pM
petunia M's update02 Jun 2020, 11:50
Reviewer Update
Thank you I’ll be waiting
pM
petunia M's update03 Jun 2020, 09:51
Reviewer Update
Thanks for the prompt service & I got help I needed ????????????
Clientele Life
Clientele Life's reply03 Jun 2020, 13:11
Official
 Dear petunia M,
  At the outset, I would like to apologize for the inconvenience caused regarding this matter.  As per our telephonic discussion on 02/06/2020, the necessary feedback has provided regarding the policy status and rejection codes that we received from your bank upon our attempts to debit for the policy.  Furthermore, the policy has been successfully reactivated and the debits will resume from the new account on the 15/06/2020.  I  trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
 
 Yours sincerely,
 
 Siphesihle Rodolo

 Service Support Specialist 
 
Clientele Life