1 reviews | Active since Jul 2023
Clientele give a hard time poor communication and poor professionalism service very poor
I’m Slungile Mkhwa**** my id no *** 080 was admitted on the 19/11/2025 was feeling weak and tired whole body was painful and feeling dizzy and headache I went to dr Gp done urine test find out I have uti send to hospital for hospitalisation and specialist dr saw me and prescribed antibiotics done test urine take bloods find out I have a lot of infection on the urine and also find out my B12 was very low need to inject every day 1mls of b12injections I send all bloods to clientele and hospital account I received a call frm Primrose she said I’m the 0ne who did yo claim I proved for payment her manager refused to pay she said she advised me to go to dr who admitted me to write a motivation letter cz according to Primrose she approved I did sent to motivation on the 12/12/2025 pls help
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you on the 5 Jan 2026 to confirm that we have reviewed the claim with additional documents received and unfortunately the original decision remains as the evidence of admission being required has not been provided in the original and additional documents.
Should you require any further assistance in this regard please feel free to contact us again.
Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you on the 5 Jan 2026 to confirm that we have reviewed the claim with additional documents received and unfortunately the original decision remains as the evidence of admission being required has not been provided in the original and additional documents.
Should you require any further assistance in this regard please feel free to contact us again.
Regards,
Claims Department