mG
maria G
1 reviews | Active since Aug 2021
24 Aug 2021, 16:17
Clientele funeral ****
Clientele is still busy debiting my account even though i told them i want policy with them. They **********ly open account on my id , with all the other detail incorrect. They have refund my the first time and told me they have stop debit order but still deduct today again. No i must wait almost for month to be refund again. This is not right . Can't even reverse the payment at bank or stop the debit order.
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Replies (2)
Clientele Life's replyOfficial
25 Aug 2021, 09:15Dear Maria G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply25 Aug 2021, 09:15
Official
Dear Maria G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
01 Sept 2021, 15:19Dear Maria G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Best regards,
Clientele Life's reply01 Sept 2021, 15:19
Official
Dear Maria G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Best regards,