TM
Thee M
1 reviews | Active since Dec 2019
20 Dec 2019, 00:41
Clientele funeral policy unauthorized debit order
Clientele funeral policy just deducted R215 from my capitec acc and have not spoke to one of its agent that is what confusing. All my money gone and cannot even reverse it. I did not authorize anything with anyone and for that matter i need that money back into my account ASAP
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Replies (2)
Clientele Life's replyOfficial
20 Dec 2019, 08:41Dear Thee M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply20 Dec 2019, 08:41
Official
Dear Thee M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Dec 2019, 08:31Dear Thee M,
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Monica Ngubane) has been in contact with you to provide the necessary feedback. We further confirm that the call was between our sales consultant and your mother, who also provided your banking details. The policy is no longer active as no premiums were received. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Monica Ngubane) has been in contact with you to provide the necessary feedback. We further confirm that the call was between our sales consultant and your mother, who also provided your banking details. The policy is no longer active as no premiums were received. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department
Clientele Life's reply24 Dec 2019, 08:31
Official
Dear Thee M,
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Monica Ngubane) has been in contact with you to provide the necessary feedback. We further confirm that the call was between our sales consultant and your mother, who also provided your banking details. The policy is no longer active as no premiums were received. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Monica Ngubane) has been in contact with you to provide the necessary feedback. We further confirm that the call was between our sales consultant and your mother, who also provided your banking details. The policy is no longer active as no premiums were received. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department