1 reviews | Active since Mar 2021
Clientele funeral policy
Clientele forsed me to take out a funeral policy as this was nessecary for the application of the loan. After I found out the next day I canselled the funeral policy which they said I can cancel anytime within that month. I must go to my bank Capitec. Capitec can do nothing for me as well on my app I cannot cancel or dispute. I send Clientele an email and they say I must still pay even if I canceled after a day or two. They deducted the money from my account and I cannot get they debit order of my bank. I'm highly upset as I did not take out their loan and still have to pay for a forced funeral policy I don't want. They did the same with my colleague as she still battling to dispute the debit order. Please help Capitec: Debit Order -R357.00 from MAIN ACCOUNT; Ref CLIENTELE ***50325DE325DECK 2325; 31-Mar. Check balance in the app or WhatsApp *** for info.
We acknowledge receiving the concerns expressed and sincerely apologise for any inconvenience.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receiving the concerns expressed and sincerely apologise for any inconvenience.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct