CLIENTELE FUNERAL POLICY
I called clientele yesterday 25 May 2021 to claim death benefits for my late grand father, the consultant said I should wait for the assessor to call me within 24 hours which passed without any call, I then called them again on the 26 May 2021, they said the will call again. I am failing to understand the procedure of clientele funeral benefit, the funeral is scheduled on Saturday 29 May 2021 and there are no funds available to buy a *** and other necessities wherels I've been paying the policy every month since the inception, it is totally a disgrace for Clientele to keep me waiting for 2 day without taking a claim seriously.
I thought you guys paid in 24 hours and supprisingly the claim is not even recorded and no forms have been forwarded for completion with necessarily documentation.
I regret the day I took the policy, pathetic.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us on ***. Kind Regards,Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us on ***. Kind Regards,Claims Department