1 reviews | Active since Mar 2021
CLIENTELE FUNERAL POLICY ****
Good day, I am very disappointed with Clientele Life. Such a big company yet you teach your sales agents to be ******. I would like to cancel this funeral plan with immediate effect. They promise groceries support of R2000 a month to their unemployed clients, not telling you they are referring to discount vouchers on certain products which you don't have money to buy in the first place. I immediately canceled the funeral policy from inception and they confirmed in writing the cancelation will be processed without any instalment deducted from my account. Needless to say, they DID deduct the instalment anyway and not even your bank can assist you to reverse the debit order! They load the debit order as an "Authorised Mandate". Careful of the benefits they promise as part of this funeral policy, they are not sharing the whole truth when convincing you to sign up! They **** you into signing up by making the benefits sound awesome but they do not share the fine print so to speak!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
REALLY...
Just let me know when my refund will be processed.
Dear Client, We are unable to contact you regarding the outcome of CER727503. Please be advised that should you not come back to us in 10 days, your complaint will be resolved as invalid. Thank you, Market Conduct Clientele. Contact Lungile on ***.
REALLY...
Just let me know when my refund will be processed.
Dear Client, We are unable to contact you regarding the outcome of CER727503. Please be advised that should you not come back to us in 10 days, your complaint will be resolved as invalid. Thank you, Market Conduct Clientele. Contact Lungile on ***.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct