1 reviews | Active since Jun 2016
Clientele Funeral Plan - overpromise and underdeliver
Clientele Funeral Plan - the R200 airtime was never transferred onto the beneficiary's mobile telephone account, despite 4 calls to the Call Centre. Each of the 4 consultants quoted a different date of the airtime voucher being processed. Very poor. Advised us to check with Vodacom, who found no trace of the airtime voucher.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Service Support Supervisor
Dear FuriousFaan
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this matter, and confirmed that the airtime benefit was paid on 04/09/2018.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards
Claims Department
Dear FuriousFaan
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this matter, and confirmed that the airtime benefit was paid on 04/09/2018.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards
Claims Department