Clientele funeral plan

Good day

I have joined clientele in 2014 for funeral policy that has a cash back I was happy with the policy that is why I took that policy in the first place. Later on in 2017 I called clientele to check when can I get my cash back they told me that my policy doesn't have cash back I asked them how come back when I joined this policy I needed cash back that is why I took it. They have done their investigation and came back to me and say the person who was assisting me didn't take that opposition how must I knew that the person who was assisting me didn't take it because I don't work with them and I didn't know how they systems work. They didn't give me any solutions or solve the problem I had in 2017. Yesterday I called them again they told me that the person who was assisting me in 2017 was the one who couldn't have advised me to change the policy to have a cash back again how was I supposed to know that I needed to change the policy in 2017 the time I called them if they didn't advised me nobody is willing to assist me in the problem I have till now I'm still waiting for the someone to call me they told me that the manager will call me before the end of business Yesterday but nobody called me. I'm really disappointed in Clientele it shows me if I die they will not give my family the good service. I have never seen a bad service like this in my life after 8 years paying my policy and this is the service I received.

Hope this message gets to the top management so that I can have a good outcome.

Kind regards

Sammy Ramoshaba