CR
Christiaan R
1 reviews | Active since Aug 2018
09 Apr 2019, 09:51
Clientele funeral is a ****!!!
<p>It's been 10months since my mom passed away. I keep on sending the documents they ask for but they keep on asking for the same documents over and over and over. HOW CAN A MAJOR COMPANY GET AWAY WUTH THIS????. How are they able to lie to people on national TV and no one can do anything about this???? Where is the humanity gone in south Africa????</p>
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Apr 2019, 10:30 Dear Christiaan R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply09 Apr 2019, 10:30
Official
Dear Christiaan R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
CR
Christiaan R's updateReviewer Update
09 Apr 2019, 11:16Some one has contacted me from clientele. The documents they are looking for they found in a email. So why keep on asking for them. The lady was very polite. So hopefully this will be sorted. I'll keep you informed.
CR
Christiaan R's update09 Apr 2019, 11:16
Reviewer Update
Some one has contacted me from clientele. The documents they are looking for they found in a email. So why keep on asking for them. The lady was very polite. So hopefully this will be sorted. I'll keep you informed.
Clientele Life's replyOfficial
15 Apr 2019, 12:58Dear Christiaan R
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with Mr Reed(the claimant) regarding this claim, and confirmed the outstanding information required in order to continue with the claim. The claim will be reviewed on receipt of the outstanding requirements.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply15 Apr 2019, 12:58
Official
Dear Christiaan R
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with Mr Reed(the claimant) regarding this claim, and confirmed the outstanding information required in order to continue with the claim. The claim will be reviewed on receipt of the outstanding requirements.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department